The delivery of basic services to all Fijians remains a top priority for the State.
As such Government Service Centres have been set up in Suva, Nausori, Lautoka and Labasa and to which all Fijians can access every Monday to Friday from 8am to 4.30pm and on Saturdays from 8am to 1.00pm.
Permanent Secretary, Public Service Commission (PSC) Parmesh Chand said that ordinary members of the public can now have access to a whole range of services from the Centres which have been strategically set up in their respective Divisions.
“The Government Service Centres were set up for the people. It is there to serve members of the public with the queries and issues that they may seek to know or clarify. It is a means of providing services to ordinary members of the public as they deserve much higher standards of attention, efficiency, courtesy and respect,” Mr Chand said.
Government Service Centres that serve in the Divisions fall within the ambit of respective Commissioner’s Office for instance GSC Labasa is looked after by Commissioner Northern’s Office.
The Ministry of Rural and Maritime Development permanent secretary Filipe Alifereti said that Government has embraced the use of information technology to effectively deliver services to all Fijians.
“We are working in partnership with the Public Service Commission which was instrumental in the setup of these Centres to change the culture of the Civil Service so that it better responds to the needs of our people,” Mr Alifereti said.
Members of the public who visit these Centres with their queries and issues on births, marriages enquiry, on land issues, or on social welfare issues are provided with information on hand or referred to other Ministries by the GSC officers.
Any complaint from a member of the public is followed up with officers at the GSC immediately placing the complaint through the Unicentre system to the respective Ministries’ focal point. The Unicentre system was installed in partnership with Government’s IT Centre.
However, if a complaint has already been placed by a member of the public with a Ministry or Department then the GSC officer assists by following up with the respective focal points either by email, phone call or through an official letter.
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