“Public servants need to continuously explore innovative and simpler ways of dealing with their day to day work activities in our joint efforts to improve service delivery to ordinary members of the public. In doing so, we need to fully embrace change, be prepared to go that extra mile and that we are employed to provide services to the best of our abilities”.
This was the message from Parmesh Chand, Permanent Secretary for Public Service Commission as he opened a Training Programme on Service Excellence conducted by Mr Paul Steel, a world renowned expert on the subject from the United States.
Mr Steel is the President of Total Quality, a company that has served thousands of organizations worldwide since 1991 in achieving all levels of excellence.
Mr Parmesh Chand said that the PSC is fortunate to have the services of Mr Steel for the second consecutive year. He said that the strive for service excellence is a continuous process.
“It requires ongoing commitment and investment in areas such as training, systems improvements, monitoring and evaluation, responsiveness to client feedback, innovation and knowledge sharing and remaining proactive.”
Mr Steel will be in the country until 20 April providing training to evaluators, agency champions, senior executive level officers and all others involved in promoting and facilitating service excellence in the public service.
The Service Excellence Awards Framework has been endorsed by Government as a system and customer approach towards improving organisational systems, processes and services with enhanced productivity and efficiency of the Public Service as the expected outcome.