Ministry of Works, Transport and Public Utilities heads of departments were part of a weeklong training to improve service delivery at the naval base in Togalevu.
While closing the workshop yesterday, Ministry of Works deputy secretary for operations Manasa Lesuma reminded participants to continuously explore innovative and simpler ways of dealing with daily work activities in a joint effort to improve service delivery to ordinary members of the public.
“We in the Ministry of Works, Transport and Public Utilities believe that our middle managers play a crucial role in our organisations, this particular group of people are the most resourceful and most experience people,” Mr Lesuma said.
“That is the reason why we conducted this training to bridge the gap and allow middle managers to be able to work with senior managers and co-workers.”
Mr Lesuma highlighted that managers are the backbone of any organisation and the ministry has continued to strive for excellence every year.
The Ministry achieved an Achievement award last year at the annual Service Excellence Awards after a lapse of seven years and this has motivated each staff to be honest in every aspect of their work.
Some focus areas of the training included effectiveness of their operations and the importance of reports that are submitted to the Strategic Framework for Change and the Ministry of National Planning office.
“We also focused on the human resource responsibilities and getting them to understand the importance of customer service,” Mr Lesuma said.
Meanwhile, Ravind Kumar, an official from the Fiji Meteorology office thanked the Ministry for the opportunity and said this was a refresher course that would allow them to become good leaders.
Department of Energy principal officer Paula Katirewa said the training provided him the opportunity to be honest with his duties and provide adequate services to the people.
Mr Lesuma acknowledged the efforts of each official and was optimistic that changes will be perceived in future.
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