The Social Welfare, Women and Poverty Alleviation ministry has adopted two new strategies to foster efficiency and effectiveness in its service delivery.
Permanent secretary Dr Josefa Koroivueta confirmed that they have a strict twenty four (24) hour turnaround time to facilitate all directives handed from their Minister’s office.
“The 24 hour turnaround time response has come into effect last week and this has been implemented as part of a reform process undertaken in the Ministry to ensure timely service delivery to all our clients,” he said.
“This new turnaround timeline applies when responding to all the deliverable’s coming from Madam Minister’s office and this strategy has been the most called for given that this Ministry is key government agency administering programs on women empowerment, implementing social welfare programs for poor families, senior citizens, disabled persons and disadvantaged children.”
Dr Koroivueta said that there is a monitoring mechanism in place to ensure that all Minister’s directives are implemented effectively at all levels.
“These procedures have to be adhered to in a responsible and timely manner,” he reiterated.
The ministry has designed a document tracking form to ensure time management and efficiency in the registry.
“The document tracking form has been instrumental in speeding up the processes in registry particularly when responding efficiently to the inward and outward correspondences. The document ensures transparency and fosters timely responses on all correspondences requiring endorsement and action,” Dr Koroivueta said.
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