The Ministry of Education is carrying out a ‘filtering’ approach in its pursuit of Service Excellence reforms.
This week the Ministry reminded Head Teachers and Principals from 14 Government schools throughout the country on Government’s approach towards improving service delivery to all stakeholders and clients.
The Ministry’s permanent secretary Dr Brij Lal spoke to these senior officials at a training on the ‘Service Excellence Awards’ and reminded them to continuously aspire for excellence in their service delivery.
“The Service Excellence Award Initiative is mandated by PSC for all Government agencies to strive for excellence in their service delivery. It is the Ministry’s endeavor to ensure the deployment of SEA practices throughout our institutions. This would be an ongoing event within the Ministry of Education,” Dr Lal said.
The Service Excellence Award is guided by the Malcolm Baldrige Framework which has been proven to improve performance and effectiveness. It is envisioned that all schools will participate and effectively culture the SEA Principles and philosophies by 2014 onwards.
Dr Lal informed the school heads that the framework will empower them to become better leaders.
“Your presence in this workshop will empower you and equip you and that when you return to your respective schools, you will return as a stronger and firmer leader.”
The 14 government schools will pilot the use of the Balridge framework in schools while the rest of the schools will start in 2014.
“As school leaders, it is mandatory that SEA practices are introduced and cultured into your processes and systems for continuous improvements. This year, we are focused on the theme ‘Step Up’ and I firmly believe that the SEA is a tool that will certainly allow us to implement changes in our schools that will contribute to improvements.”
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