The Ministry of Social Welfare, Women and Poverty Alleviation recently organised an Induction Training for its newly recruited staff in a move to improve service delivery and ensure performance effectiveness.
Last month, the ministry organised a series of three(3) trainings in the Central, Western and Northern division.
Permanent secretary Dr Josefa Koroivueta said this was the first time for the ministry to organise induction training that complements the Pillar 4 of People’s Charter for Change, Peace and Progress, “Enhancing Public Sector Efficiency, Performance Effectiveness and Service Delivery.”
“The primary objective of the Induction training was to ensure that all the staff including the new staff are aware and understand the government machinery, the deliverables outlined in the Ministry’s Annual Corporate Plan and also to learn about their rights and responsibilities as civil servants,” she said.
“This training is timely given that significant reforms have taken in social welfare and the Ministry will play an integral role in administering social welfare programs namely the Poverty Benefit Scheme, Social Pension Scheme, Care and Protection Program, Food Voucher Program, Bus Fare Scheme.”
Dr Koroivueta said that an Induction Package has also been developed and it will be resourceful in organising similar training opportunities for the social welfare and women officers.
“The induction training has enabled the staff to clearly understand the systems and process of the Ministry. An Induction Package has been developed as a learning guide and the Ministry will continue to monitor the skills sets with annual refresher program undertaken.
This initiative he said has raised the confidence of the staff and enabled them to acquire skills to become competent in their roles.
“The component on Customer Service Charter and Customer Services is an eye opener for most of staff and this has shown them the way forward to take ownership of their deliverable's and utilize skills acquired to deliver the Ministry’s services efficiently and effectively. A test was also given to the participants to gauge on their level of understanding, they were also recognized through the presentation of certificates,” Dr Koroivueta added.
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